To view scheduled orders:
- Log out of Grubhub for Restaurants by selecting the icon, then select Sign Out.
- Log back in with your username and password.
- Go to the icon, then Orders. Select Scheduled to view preorders, similar to the image below.
For each preorder, you will see key information, such as if the order is delivery or pickup, how large the order is, and when the customer expects the order to be promised by. Please note: the Promised by time refers to when the customer expects the order to be delivered, not when it needs to be prepared by.
Select Details to see the items in a customer’s order and any additional special instructions they may have.
Orders move from Scheduled to Active closer to when the order is expected to be delivered or picked up. Confirm the order and start preparing it, similar to how you handle all other orders.
Learn more about how to confirm orders here.