What should I do if my driver hasn’t picked up an order? Linh Lam Updated October 11, 2016 15:43 Follow Give Customer Care a call at 877-585-1085 and we'll sort it out. Related articles When will a driver show up to pick up my catering order? What menu is Grubhub using for my catering menu? Can customers pick up catering orders? What if I want to make changes to my catering menu? What is the difference between a 'Large' or catering order? Comments 0 comments Article is closed for comments.