Catering orders that are scheduled ahead of time will show up in the Scheduled tab, where you can see all your scheduled orders and key information about each order.
- For each order, tap on Details to see the menu items currently in the order and any special catering details.
The order will move from the Scheduled tab to the New tab 1.5-2 hours before the catering order should be delivered to the customer.
Tap Confirm to let Grubhub and the customer know you are preparing the order.
The order will move from the New tab to the In House tab after you have confirmed the order.
Once you’ve prepared the order, tap Ready for Driver.
Check the top right corner of the order to get updates on when your driver will arrive. We recommend having the food ready 30 minutes before the promised time.
Once a driver has picked up the order and left the restaurant, the order will move from the In House tab to the Out the Door tab.
You can check on the delivery progress by tapping on the location icon in the top right corner of each order.
- Customers can change their order up to 4 hours before the order is promised, so we don't recommend preparing the order until closer to its Promised by time.